Archive for the Human Resource Management Category

It was many years ago when we opened an account at St. George Bank, Westpoint Branch in Blacktown. They had at least ten teller windows and customers could just grab a ticket from a numbering machine, take a seat and wait for the number to be called. It was very convenient especially for elderly and disabled customers. (more…)

(A lesson in Human Resource Management)

by Dino Crescini

This particular episode in my life happened while I was managing the Credit Center of Bank of America Manila Branch. What is now known as EFTPOS or Electronic Funds Transfer Point of Sale terminals have not yet been invented at that time (1976). We relied heavily on using telex machines to communicate with various banks from all over the world who were issuing Visa and MasterCard credit cards. (more…)