It was many years ago when we opened an account at St. George Bank, Westpoint Branch in Blacktown. They had at least ten teller windows and customers could just grab a ticket from a numbering machine, take a seat and wait for the number to be called. It was very convenient especially for elderly and disabled customers.
But that has changed over the past several weeks. They have drastically reduced the number of teller windows from 10 to only 6 and most of the time, there are only two tellers attending to customers.
Except for one sofa, seats have been removed and customers now have to follow a long queue that oftentimes extend to the entrance of the bank.
With billions of dollars they make in profits before tax, St. George Bank appears to be seeking more at the expense of customer service. DMC